Better yet, also jot down the advice, in case the problem happens again. If someone is willing to help you by phone, make sure you have your gear in front of you so you can follow along with the instructions.
#Splashtop personal login professional#
As a professional tech reviewer, I'm that person for my friends and relatives. In every family or circle of friends, there's someone with serious tech smarts you can call in a pinch. Also be sure to register your device with the company if that’s an option. If you're having a problem with a product you just received, make sure you have a gift receipt, in case you need to return it to the store. At first that might be a computer-controlled chatbot, but a human should come online at some point. But if you look for a Live Chat tab or something similar, it will open a text-based chat window so you can correspond with someone on the other end in real time. Be prepared to wait for days if you choose email, and you may wait hours during high-volume times for your phone call to get to the top of a queue. To communicate with them, use the method you’re most comfortable with. To get help, go to the company’s website - and hp.com are two examples - and look for the tech support area, or do a web search for “ tech support.” But make sure you're reaching the actual company, because scammers are everywhere.
Even if a warranty period has expired, I’ve found many companies will still try to assist.
The same goes if you’re paying for a service, such as your internet provider, mobile phone carrier or cable TV company. When you pay for a product or buy one as a gift, part of the cost goes toward customer service and technical support.
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